npower Business Solutions: business energy guide
A Business Utilities UK guide. Supplier information and our comparison service are labelled separately below.
npower Business Solutions describes business electricity and gas purchasing, metering, new connections and energy compliance. Its Dashboard provides online account information. Its website directs former small-business and household customers to E.ON Next.
Supplier overview & suitability
npower Business Solutions describes business electricity and gas purchasing, metering, new connections and energy compliance. Its Dashboard provides online account information. Its website directs former small-business and household customers to E.ON Next.
Our assessment: match the quote and service model to your business size, premises and purchasing requirements.
Products, prices & contract checks
Compare a written offer for the same premises, annual usage and start date. Ask the supplier or adviser to explain:
- Contract length, payment method and quote expiry.
- Unit rates, standing charges and any capacity or metering charges.
- Which costs are fixed and which network, policy or other charges can change.
- Renewable certificates or product conditions relevant to your business.
- Any commission included in the price and the scope of the comparison.
Existing accounts, bills & customer support
For a supplier-controlled account, payment, complaint or login issue, use the official route for the company on your bill. Have your account reference, premises address and the relevant bill available.
Official supplier website and support — an external supplier resource, separate from Business Utilities UK.
To discuss whether another contract or adviser would better suit your business, contact Business Utilities UK using the call or email panel above. Do not send passwords or payment-card details in an enquiry.
Renewal dates, switching & moving business
Check the end date and notice conditions in your signed agreement. A renewal offer, a contract end and a new supply start are different dates. Tell us if you have already accepted a forward renewal.
For multiple sites, record each meter and its end date. When moving premises, tell the existing supplier the occupancy dates and provide opening or closing readings. Check the process before agreeing supply for a site you have not yet taken over.
Metering, usage & energy management
Bring a recent bill and annual consumption, with half-hourly data where available. Identify the electricity MPAN or gas MPRN and distinguish it from the meter’s serial number. Ask which smart-meter, AMR or consumption-reporting service applies to your premises and whether separate charges apply.
How to read a business electricity bill · Small-business energy audit checklist
Official website, resources & further detail
Use these external resources for full product terms, account-specific instructions and current supplier information.
Supplier facts and linked resources reviewed 15 October 2026. Our summaries are original; official terms and account-specific correspondence take precedence. Practical checklists are Business Utilities UK guidance, not a promise of supplier eligibility or savings.
Browse other business energy suppliers · Request a comparison
Npower articles
Read more Npower articles.
Npower loses over 260,000 customers in the third quarter of 2019
Big Six energy supplier Npower lost 261,000 customers in the third quarter of 2019, as large providers continue to haemorrhage clients to smaller challenger brands. The figures take total customer losses for the year for the company, which is owned by German power giant Innogy, to 447,000. Npower also posted a nine-month operating loss of…
Energy firms SSE and Npower renegotiate terms of merger
Energy firms SSE and Npower are renegotiating the terms of a merger of their UK retail operations, blaming the introduction of an energy price cap. The merger, which has been cleared by the regulator, is set to create the UK’s second-biggest energy company. Both firms said they still thought the merger had benefits, but that…
Npower and SSE merger given final clearance by competition watchdog
Two of the UK’s Big Six energy suppliers have been given the all clear to merge their retail businesses by the competition watchdog. The Competition and Markets Authority (CMA) said consumers would still have “plenty of choice” on standard variable tariffs (SVTs) after Npower and SSE’s proposed tie-up. MPs and consumer groups have criticised big gas and electric…
SSE and npower in talks to create giant UK energy supplier
SSE and npower, two of the UK’s biggest energy companies, are planning to combine their household energy supply businesses in a potentially seismic shake-up of the market. The two firms said they were in well-advanced talks to create a new independent energy supply firm. The new business would combine the nearly 13 million customers they currently…