Business Utilities UK Ltd operates the findmysupplier service.
We provide this service as a data processor on behalf of your gas supplier who for the purposes of the General Data Protection Regulation (GDPR), is the data controller of your personal information processed in the operation of the findmysupplier service.
You can obtain the contact details of your gas supplier through their website. If you don’t know who your gas supplier is then use the findmysupplier service to obtain their details and then visit their website. Details of the Data Protection Officers appointed by your gas supplier (if any) can also be found there.
We take the protection of your personal data very seriously in providing this service. This notice sets provides you with details of how we do so.
The findmysupplier service is a self service tool which provides access to information so you can identify who the gas supplier is for your postal address.
To use the findmysupplier service you will be asked to input your postcode and then select your address from the drop down. You will then be provided with your meter point reference number for that address, the name of the gas transporter and the name of the gas supply company for that meter point reference number.
Your post code is required to provide the findmysupplier service to you. If you are not able to provide this information then you will not be able to use the findmysupplier service.
We collect your personal information used as part of the findmysupplier service
We use this personal information solely for the purpose of operating and maintaining the findyoursupplier service. This is a service that is required to be made available to the public through licence conditions imposed upon the gas transporters.
In using your personal information to operate the findyoursupplier service we do so because:
The table below explains what we use (process) your personal information for and our reasons for doing so when you use the findmysupplier service:
|What we use your personal information for||Our reasons|
|To provide you with access to the findmysupplier service to allow you to identify the supplier of gas to your property||For our legitimate interests and those of gas transporters, gas shippers and gas suppliers in the public interest to support and facilitate access to details of gas suppliers by consumers and To comply with certain legal and regulatory obligations|
|To monitor and detect abuse of the findmysupplier service (IP Address)||For our legitimate interests to detect whether the findmysupplier service is being used appropriately|
No automated decision-making is undertaken using your personal information in connection with the findyoursupplier service.
We will not share your personal information with any other party other than as required to provide this service.
This means we may share it with third parties we use to help deliver the findmysupplier service. In particular, this includes suppliers of hosting services.
We only allow service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information, we also impose contractual obligations on them to ensure they can only use your personal information to provide the services to us and you.
In addition, the your meter point reference number and the name of the gas supply company for that meter point reference number will be provided to individuals where they input the postal address of your property into the service. They are required to confirm that they have a legitimate purposes for accessing this information.
Business Utilities UK Ltd. will keep your personal information only for as long as it is necessary to enable us to provide the service – this means for as long as the meter that the meter point reference number exists.
We keep information about your IP address (and related information) for no longer than is reasonably necessary or required by law. How long we keep it depends on certain factors including:
In respect of your personal information used as part of the findmysupplierservice you have the rights set out in the table below which you can exercise free of charge.
|Access||The right to be provided with a copy of your personal information (the right of access)|
|Rectification||The right to require correction of any mistakes in your personal information|
|To be forgotten||The right to require us to delete your personal information—in certain situations|
|Restriction of processing||The right to require us to restrict processing of your personal information—in certain circumstances, eg if you contest the accuracy of the data|
|Data portability||The right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations|
|To object||The right to object: —at any time to your personal information being processed for direct marketing (including profiling); —in certain other situations to our continued processing of your personal information, eg processing carried out for the purpose of our legitimate interests.|
|Not to be subject to automated individual decision-making||The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you|
If you would like to exercise any of those rights, please contact your gas supplier who is your data controller and will be able to assist you further. You can find their contact details on their website.
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with data security breaches.
You must contact your gas supplier to resolve any query or concern you raise about our use of your information because they are the data controller.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
We may change this privacy notice from time to time when we do we will inform you via our website.
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